At Festival Gift Shop, we are committed to providing our customers with a seamless and efficient shopping experience. This shipping policy outlines the details of our shipping process, so you know exactly what to expect when you place an order with us.
Shipping Rates and Delivery Time
We are pleased to offer FREE shipping for all orders within the 48 contiguous states in the United States (excluding Hawaii and Alaska). Our standard delivery time is 8-9 business days from the date of order confirmation. Please note that these delivery times are estimates and may vary depending on the location and other factors.
Please be aware that our free shipping offer does not apply to orders from Hawaii and Alaska. For shipping rates and delivery times to these regions, please contact our customer support team at firstname.lastname@example.org.
Once your order is placed, we will process it within 1-2 business days. You will receive an email confirmation with tracking information as soon as your order is shipped. Please ensure that your shipping address is accurate and up-to-date during the checkout process, as we cannot be held responsible for any delays or additional charges due to incorrect or incomplete addresses.
Currently, we only ship to the United States. We do not offer international shipping at this time. We apologize for any inconvenience this may cause.
Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact our customer support team immediately at email@example.com. We will work with you to resolve the issue and ensure that you receive your products in perfect condition.
Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Return Policy for more information on returns and exchanges.For any additional questions regarding our shipping policy, please feel free to contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure that your shopping experience with Infinite Pack is enjoyable and hassle-free.