At Festival Gift Shop, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return policy below to understand the process for returning items.
Returns and Refunds
We accept returns of most new, unopened items within 15 days of delivery for a full refund. To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it. Please note that some products may be exempt from this policy due to their nature or specific conditions. These exceptions will be clearly stated on the product page.
Return Shipping Costs
The customer is responsible for the return shipping costs. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to request a return authorization (RA) number.
- Package the item securely, including the original packing slip and a note with the RA number, your name, and the reason for the return.
- Ship the item to the return address provided by our customer support team. Please remember to write the RA number clearly on the outside of the package.
- Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer support team at email@example.com, and we will guide you through the exchange process.
Questions and Assistance
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer support team at firstname.lastname@example.org. We are here to help and ensure that your experience with Infinite Pack is as enjoyable and hassle-free as possible.